Frequently Asked Questions
A few things you might be wondering about, find the answers below.
ORDERS & PRODUCTS
Can I cancel my order?
Please contact us as soon as possible at hello@cachestationery.com if you need to cancel your order.
If your order has not yet been processed or shipped, we will do our best to accommodate your request. Once an order has entered fulfillment or has been shipped, we may no longer be able to cancel it.
Can I make changes to my order after it’s placed?
If you need to change an item, quantity, or shipping information, please contact us as soon as possible at hello@cachestationery.com.
We will do our best to help if your order has not yet entered fulfillment. Once an order has been processed or shipped, changes may no longer be possible.
I entered the wrong shipping address. What should I do?
Please email us at hello@cachestationery.com as soon as possible with your order number and the correct shipping address.
If your order has not yet been shipped, we will do our best to update it. Once a package has been handed over to the carrier, we cannot guarantee that the shipping address can be changed.
A product I love is sold out. Will you restock it?
Some products may be restocked, while others are available only in limited quantities.
Because many of the items we carry come from independent designers and small studios, restock timing and availability can vary.
If you see something you love, we recommend checking back periodically for updates.
Will you carry more designers and products in the future?
Yes. Cache Stationery is continuously looking for thoughtful stationery, paper goods, and small creative objects from independent designers and studios.
Our selection will continue to evolve over time, with new finds added as we discover them.
SHIPPING & DELIVERY
Where do you ship?
Cache Stationery currently ships to the United States and mainland Canada.
Available shipping destinations are shown at checkout. If your destination is not currently available, please check back as we continue to expand our shipping options.
Where are orders shipped from?
Orders are currently fulfilled and shipped from China.
We work with cross-border shipping partners to deliver orders to customers in the United States and Canada.
How long does it take to process my order?
Orders are typically processed within 1–2 business days.
During launches, holidays, or periods of higher order volume, processing may take slightly longer.
Processing time is separate from shipping transit time.
How long does shipping take?
Most orders arrive within approximately 6–12 business days after shipment.
Delivery times are estimates and may vary depending on destination, customs processing, carrier delays, weather, or other circumstances outside our control.
How much does shipping cost?
Shipping costs are calculated based on your destination, order value, and the size & weight of the package.
For US orders:
Orders under $65 USD: $7.99 USD shipping
Orders of $65 USD or more: Free shipping
For Canadian orders:
Shipping cost is calculated at checkout, based on the weight and size of your order.
If your order falls outside the specified shipping weight classes or standard sizing, we will contact you with the final shipping costs for your approval before sending the package out.
Any applicable shipping charges will be clearly shown at checkout before payment.
Do you offer free shipping?
Yes. Free shipping is available on qualifying orders.
For US orders, free shipping applies to orders of $65 USD or more.
The applicable shipping rate and free-shipping eligibility will always be shown at checkout before you place your order.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please allow some time for tracking updates to appear after the carrier receives your package.
My tracking hasn’t updated. Should I be worried?
Tracking information may occasionally take a few days to update, particularly while a package is moving between international and local carrier networks.
If your tracking has not updated for an extended period or your package appears significantly delayed, please contact us at hello@cachestationery.com with your order number and we will help you look into it.
My package is missing. What should I do?
If your tracking shows your package as delivered but you cannot locate it, please first check around your delivery location, with household members, neighbors, building management, or your local carrier.
If the package still cannot be found, contact us at hello@cachestationery.com with your order number and tracking information.
We will do our best to assist you in investigating the shipment with the carrier.
PAYMENTS, TAXES & DUTIES
What forms of payment do you accept?
We currently accept payment through PayPal.
Available payment options will be displayed at checkout.
Why does my order show $0.00 tax at checkout?
This is not an error.
Cache Stationery currently does not collect US state sales tax at checkout for most destinations. Whether sales tax applies depends on your location and our applicable tax collection obligations.
If tax is required for your order, it will be calculated and shown at checkout before you complete your purchase.
Sales tax is separate from customs duties and import taxes.
Will I have to pay customs duties or import fees when my order arrives?
Orders to the United States and Canada are currently shipped using a DDP (Delivered Duty Paid) service.
This means standard customs duties and import charges associated with the shipment are handled through our shipping arrangement.
You should not normally be required to pay additional customs duties or import charges when your package is delivered.
What does DDP mean?
DDP stands for Delivered Duty Paid.
For Cache Stationery orders shipped using DDP, standard import duties and customs charges are handled as part of our shipping arrangement rather than being collected from you when the package arrives.
Is my payment information secure?
Payments are processed through Shopify and our supported payment providers.
Cache Stationery does not directly store your full payment card or PayPal account information.
RETURNS & REFUNDS
Do you accept returns?
Return eligibility depends on the condition of the item and the circumstances of your order.
For complete information about eligible returns, exclusions, and how to request a return, please refer to our Return & Refund Policy.
If you are unsure whether your order qualifies, contact us at hello@cachestationery.com before sending anything back.
Do you offer exchanges?
We do not process automatic exchanges.
If you have an issue with an item or would like a different product, please contact us at hello@cachestationery.com and we will review the available options with you.
My item arrived damaged or incorrect. What should I do?
Please contact us at hello@cachestationery.com as soon as possible after receiving your order.
Include your order number, a brief description of the issue, and clear photos of the item and packaging.
We will review the situation and help determine the appropriate next step.
DESIGNERS & COPYRIGHT
Who designs the products sold by Cache Stationery?
The products carried by Cache Stationery are created by independent designers, studios, and creative brands.
We curate and resell genuine merchandise sourced through designers, studios, or authorized retail channels.
Where available, we credit the original designer or studio by name or handle on the product page.
Cache Stationery does not claim ownership of the underlying artwork, illustrations, patterns, or product designs.
Can I reproduce artwork or designs from products I purchase?
Purchased stationery is intended for personal use unless the original creator states otherwise.
Please do not scan, reproduce, manufacture, or commercially redistribute artwork, illustrations, patterns, stamp designs, or other protected creative work featured in the products we carry.
The underlying intellectual property remains with its respective creator.
If you have questions about permitted use of a particular design, we recommend contacting the original designer or studio.
How do you choose the products you carry?
We look for stationery and paper goods with a distinctive point of view, thoughtful design, and a sense of discovery.
We carefully review the provenance and design practices of the products we select and do not knowingly carry copied or unauthorized merchandise.
Our collection is intentionally curated rather than exhaustive — we would rather find a smaller number of things worth keeping.
WORK WITH US
I’m a designer or studio. Can I work with Cache Stationery?
We would love to hear from independent designers and studios whose work feels aligned with Cache Stationery.
We are particularly interested in discovering stationery, paper goods, journaling tools, and small creative objects from designers and studios across East and Southeast Asia.
Please introduce yourself and your work at:
hello@cachestationery.com
What should I include in a partnership inquiry?
Please include your name or studio name, website or social media, a short introduction to your work, product catalog or examples if available, and wholesale or collaboration information if applicable.
Cache Stationery is a small, founder-run shop, so we cannot guarantee that every inquiry will become a partnership.
We review submissions individually and will respond when there is a potential fit.
STILL NEED HELP?
I still have a question. How can I contact you?
We’re happy to help.
Email us at hello@cachestationery.com and include your order number if your question is related to an existing order.
We will get back to you as soon as we can.
I’m a designer or studio. Who should I contact?
For designer, studio, wholesale, or partnership inquiries, please email:
hello@cachestationery.com
A short introduction and links to your work are always helpful.
A NOTE FROM CACHE STATIONERY
Cache Stationery exists to help thoughtful, distinctive stationery find a wider audience.
Every purchase supports independent designers, small studios, and the creative work behind the products we carry.
Thank you for supporting independent design.