Return and Refund Policy

Cache Stationery is a small independent stationery shop. Our products are sourced from independent designers and small studios, primarily in China, Japan, and Korea, and shipped internationally in small batches.

We do not currently operate return-processing facilities in the United States or Canada. For this reason, our return policy is designed specifically for international fulfillment.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Paper Goods and Small-Batch Products

Many of our products, including washi tape, rubber stamps, TN inserts, memo paper, vellum, and other paper goods, are produced in small batches and may include handmade or hand-finished elements.

The following are considered normal characteristics rather than defects:
Slight color differences caused by lighting, screen settings, or printing batches;

• Minor texture variations in handmade or specialty paper;
• Small imperfections that do not affect normal use;
• Light creases or minor marks caused by packaging or winding;
• Slightly uneven edges on hand-cut or small-batch products.

If you have questions about the condition or appearance of a particular item, please contact us before placing your order.

International Change-of-Mind Returns

Because we ship internationally and do not maintain a return-processing facility in the United States or Canada, we generally cannot accept returns for change-of-mind reasons, including:

• Ordering the wrong item yourself
• Changing your mind or no longer needing the product
  
• Disliking an item that matches its listing description

This does not affect your rights where a return or refund is required by applicable law.

Damaged, Defective, Incorrect, or Missing Items

If something is wrong with your order, here is how we make it right:

1. Email us within 7 days of delivery at hello@cachestationery.com with:

• Your order number
  
• A brief description of the issue
  
• Photos: the affected item up close; the outer shipping packaging if it was damaged; for missing items, everything that arrived in the package; for an incorrect item, the item you received and its packaging

2. We review your request. We'll reply within 2 business days, and may ask for additional photos or details.

3. Once approved, we'll resolve it by either shipping a replacement (if the item is available) or issuing a refund for the affected item(s) to your original payment method. We aim to complete this within 5–7 business days of approval.

You do not need to send the item back unless we specifically ask you to.

Order Cancellations

Before your order ships:

• If you contact us before your order has shipped, we will make reasonable efforts to cancel the order and issue a full refund.

After your order ships:

• Once an order has been packed and handed to the carrier, it cannot usually be cancelled or intercepted.

If the order has already shipped, the original shipping cost is generally non-refundable.

Please contact us if you believe there are exceptional circumstances, and we will review the situation individually.

Refund Processing

Approved refunds will be issued to the original payment method.

The time required for the refund to appear in your account depends on your payment provider or financial institution.

For questions about returns or refunds, please contact hello@cachestationery.com.